工作描述 - Prepare for, book, maintain and follow orders, including pre-payments before delivery and invoicing, as defined in IMS/ ISIS. - Check contract together with credit controller, logistic dept. and other relevant teams/departments according to company’s policy. - Support, co-ordinate and pro the sales process and progress of orders, check and push the pre-payment, lead time and goods delivery. - Update and follow up ISIS, ITBA CC PR database, ITBA Goods return and replacement database and other relevant databases. - Handle claims, investigate and take appropriate action including arranging the return of faulty or damaged items and follow up credit notes. - As a contact window with sales, collaborate with internal departments and service branches (purchase, project department/ACA, service, and logistics, PTD) to expedite customer orders on time and make the business run smoothly. - Support the sales man in sales administration work. - Answer customer telephone queries/ e-mail with respect to orders, deliveries 职位要求 - Education College degree - Experience 2+ years experience in an administration position in industrial product manufacturers or trading company - Knowledge Sound knowledge on SAP system, SAP logistic and order process module experience are considered as advantages - Skill: Strong PC skills and excellent on Excel; Strong data analysis skill; - Language Good English skill both in written and speaking - Attributes Customer focus Proactive Analytical Problem solving Teamwork - Behaviors Urgency Detail focused Patient Good telephone manner Good at time management